National Car Reviews

When we collected the car (Bergerac) we were told by the attendant that all the damage on the car was recorded on file and that they had images of the damage (it was a heavily marked car). Then when we came to return the car, we were accused of having caused a large scuff to the bumper that was already there when we had collected the car. When I tried to dispute this saying I was told that the company had prior pictures and a damage record, I was told that the damage record for the car was blank and no photos existed or had ever been taken. Luckily we had taken our own photos of the car and could prove the damage was not caused by us. Before I had been able to find the photo, the attendant told us he was convinced the scratch was new because of the way it looked (which was clearly a lie) and that he knew all of his cars inside out and that he had thoroughly inspected this one himself prior to renting it to us (which was also clearly a lie). It felt like we were being scammed as vulnerable tourists and I would not use this company again or recommend it to friends.

They used to be great. I don't know what happened. Now I have to spend more time with customer service to get things right than ever before. Waste of time in my opinion. I should just be able to rent a car and return it. They promise one price then charge another on return. I ask/reserve a specific car type and when I get there, it's not available. I am an executive elite member, I used them a lot... No more. Time getting what's expected it more valuable than time waiting on the phone with customer service.
I'm done with national.

Booked a car with National for Villahermosa airport in Mexico for 24th November 2019. I arrived at the airport only to be met by their agent saying that the car I booked was not available and that they had no other cars available at all, and I had to request a full refund through the booking website. The booking website refused a refund saying they only provide partial refunds even though no service was provided. I attempted a chargeback only for it to be refused as National claimed it was a no-show and denied that no cars where available. National acted very dishonestly and the booking company holidayautos.com can not be trusted to honour service obligations. I had to book a car with another rental company costing even more, plus the original booking amount that was lost.

Not only should the car I booked have been available, or at the very least an alternative, National should also be honest about this when trying to get a refund for services not provided!

DO NOT EVER BOOK WITH NATIONAL OR HOLIDAYAUTOS.

Booked (and paid 1000 euro's) the rental car upfront. Upon arrival at the desk of National in New Orleans Airport a lady called Merrel (or Merryl) offered no service at all. What a horrible person!!! After showing the voucher and credit card she told us that the name on the booking was not the same as the name on the credit card and therefor she could not give the car to us???? What??? I paid that car in full upfront! They only needed the credit card to charge the safety deposit of 200 USD. What a BS! It was the beginning of my holiday.... No rental car!!! I had to book a new rental car (again over 1000,- euro) because of her and lost not only an extra 1000 euro but also almost a day to get that arranged. National Rental Car -> NEVER! NO MORE!

I have used National 2 times both in DK and in Spain and both have been a wonderful experience.

I already booked them for my next trip to Denmark in November.

I have recently completed my rental of one of National's vehicles in LA, USA. I booked a "Jeep Grand Cherokee or similar" online. However, upon arrival I got to choose between a Jeep Compass and a Dodge Journey. I know that I cannot expect to get the exact Jeep G.C., but I do expect a car in a similar class - this was not the case, as only much cheaper options were presented to me. I ended up taking the Dodge, but with no discount.
I used National (and not the cheaper competitors) to avoid situations like this. Is this really what to expect from National?!

I have now rented cars with National 8 times in the last few years.

They have actually managed to fulfill my expectations almost to perfection. The very limited issues have been solved to my satisfaction.

- The Emerald club system allows me to pick my car. This means a lot to me.
- Good cars, mostly almost new with low milage.
- Cars have en all been very clean inside and out.
- The attendants have always been very friendly and efficient.
- When renting at National, I have never tried to wait in line, for more than 2 minutes, for check out or return. (very much unlike my experiences with other establishments)

Bottom line for me it is worth the extra pennies.

The customer service attendant who I spoke with when picking up the car (Friday November 21, 2014), couldn't be bothered with anything that would take time away from his scheduled Friday night activities. The customer ahead of me was missing proof of address (a bill) and asked the attendant if he could run to his place to get it (he mentioned he lived 5 minutes away in the same neighborhood). The attendant without hesitation said NO, it would be closing time by the time he got back. When it was my turn, due to it being past closing time, the attendant could not be bothered with properly checking the car with me nor giving me any sort of instructions about the basics of the vehicle I was renting. He handed me the keys, asked a co-worker to open the gate for me so that I could leave.... Simply appalling!

Had it booked from home, but arriving at Vancouver Airport, they did not have my car.
They asked med to transfer down to a smaller car without a good reduction in the price, also they tried to sell me all kinds of insurances you don't need. Also a very long waiting time, even though the no que at the desk. The staff was very rude in their way of speaking.
Not recommended.